Contact Support

Support

Heliz support can help with product questions, technical issues, and coordination when your organization's administrator is involved. For account access, role changes, or account removal, contact your workspace administrator first.

Contact Heliz support

Email: support@heliz.io

When contacting support, include your work email address, workspace or organization name (if known), and a brief description of the issue. Do not include passwords or other sensitive credentials in email.

Support topics

• Login help — trouble signing in to an existing workspace account on web or iOS.
• Workspace access — questions about invitations, membership, or access after an administrator change.
• Privacy requests — privacy questions or requests Heliz can address directly, including coordination with your organization where needed.
• Bug reports — unexpected behavior, errors, or performance issues in the Heliz web or iOS apps.
• App Store review/demo access help — assistance for Apple App Review or authorized demo access to an existing workspace environment.